New York StateParks Store

Return Policy

Alert

    Replacement Policy and Procedure
    The following replacement policy and procedure applies to an Empire Pass that is lost, stolen, damaged, destroyed or affixed to a leased vehicle that is being returned or a vehicle that is being sold.

    Empire Pass replacement:
    • If the Empire Pass is lost, stolen, damaged or destroyed, it is replaceable with a $30 fee payable by credit card, check, money order, or cash (in person only).
    • A replacement Card may be issued in person or by mail and requires the following:
      • A completed Empire Pass Replacement Request Form or a letter requesting replacement and explaining the circumstances.
      • The damaged or destroyed pass or, if the pass was lost, verification of the original pass purchase.
      • If in the event the original pass is found after the purchase of a replacement, we will not refund the replacement fee.